Appointment Policy

At LUNAMAR Beauty & Brows we work exclusively through appointments to provide you with the best service possible. Our appointment policies ensure that your appointment time is reserved specifically for you, allowing us to focus on meeting your needs and delivering a personalized experience. To ensure a smooth and efficient scheduling process, we have established the following appointment policies:

- To ensure the highest quality results, it is important to notify us if you have undergone prior microblading or tattoo work on your eyebrows. Please contact us before booking an appointment to obtain approval. Several factors may influence our ability to accept cover-up clients, and obtaining approval is essential to ensure optimal outcomes. Kindly note that failure to secure approval prior to booking may result in forfeiture of your deposit. Your cooperation is greatly appreciated as we strive to provide you with the best possible service.

- Prior to scheduling an appointment, we kindly request that you carefully review the list of individuals ineligible for a microblading procedure. By proceeding with the booking, you acknowledge and confirm that you meet the eligibility criteria and accept the non-refundable deposit terms. If you have any uncertainty regarding your eligibility, please feel free to contact us without hesitation.

- By booking an appointment, you acknowledge your responsibility to adhere to both the pre-visit care instructions and the aftercare instructions. . Following these guidelines diligently is vital for the successful healing and desired outcome of your microbladed brows. Your commitment to these instructions ensures the best results for your investment.

Deposit Requirement:

- A non-refundable deposit is required to secure your appointment.

- The card used to book the appointment will be saved on file securely.

- Please note that the deposit cannot be refunded under any circumstances.

Cancellation and Rescheduling:

- A minimum notice of 72 hours is required for any cancellation or rescheduling of appointments.

- Failure to comply with our appointment policies, including cancellation/rescheduling without the required notice or late arrival, will result in the forfeiture of your deposit.

Cancellation Charges:

- If your appointment is canceled or rescheduled within 72 hours of the scheduled appointment, your deposit will be forfeited.

- In case of a 24 hour or same-day cancellation, a no-show, or if you arrive more than 15 minutes late to your scheduled appointment, 50% of the full service price will be charged.

- In such cases, the deposit will also be forfeited.

Deposit Requirement:

- If a deposit was not collected at the time of booking, the card saved on file will be charged according to the cancellation policy.

- Your card will only be charged if you fail to comply with the cancellation or rescheduling policy.

- Should you wish to book a new appointment after the forfeiture of your deposit, a new deposit will be required to secure the new appointment slot.

Rescheduling Fees:

- A complimentary reschedule is allowed up to 72 hours before the appointment.

- For any other rescheduling requests made prior to 72 hours of the appointment, a $75 rescheduling fee will be applied.

No Additional Guests:

- For the comfort and privacy of our clients, we kindly request that no additional guests accompany you to your appointment.

Age Restriction:

- In accordance with California law and as a registered tattoo studio, we are unable to permit anyone under the age of 18 to enter the studio premises.

- Therefore, persons under the age of 18 are not allowed in the studio, even if accompanied by a legal guardian.

These policies are designed to uphold legal requirements and maintain the integrity of our services. We appreciate your understanding and compliance.

Additional Information:

- Please note that follow-up appointments should be scheduled within 8-12 weeks of your initial visit. Any rescheduling beyond the 12-week mark may incur an additional charge.

- The final outcome of microblading is influenced by the post-procedure care of your brows, as each client's skin responds differently to the treatment.

Please note the following:

- Results cannot be guaranteed.

- Once your service has been completed, refunds are not eligible.

- We reserve the right to refuse service to any individual.

We appreciate your understanding of these policies, which allow us to maintain our commitment to providing the best possible service and results. These policies are designed to ensure fairness to all our valued clients and to optimize our appointment availability. By scheduling an appointment with us, you acknowledge and agree to these policies.