STUDIO POLICIES

At LUNAMAR Beauty & Brows we work exclusively through appointments to provide you with the best service possible. Our appointment policies ensure that your appointment time is reserved specifically for you, allowing us to focus on meeting your needs and delivering a personalized experience. To ensure a smooth and efficient scheduling process, we have established the following appointment policies:

To ensure the highest quality results, it is important to notify us if you have undergone prior microblading or tattoo work on your eyebrows. Please contact us before booking an appointment to obtain approval. Several factors may influence our ability to accept cover-up clients, and obtaining approval is essential to ensure optimal outcomes. Failure to secure approval prior to booking may result in forfeiture of your deposit.

Prior to scheduling an appointment, please review the list of individuals ineligible for a cosmetic tattoo procedure. By proceeding with the booking, you acknowledge and confirm that you meet the eligibility criteria and accept the non-refundable deposit terms. If you have any uncertainty regarding your eligibility, please feel free to contact us without hesitation.

By booking an appointment, you acknowledge your responsibility to adhere to both the pre care instructions and the post care instructions. Following these guidelines diligently is vital for the successful healing and desired outcome of your brows. Your commitment to these instructions ensures the best results for your investment.

Additional Guests:

  • For the comfort and privacy of our clients, one additional guest may accompany you to your appointment. No additional guests are allowed.

Age Restriction:

  • In accordance with California law and as a registered tattoo studio, we are unable to permit anyone under the age of 18 to enter the studio premises.

Deposit Requirement:

  • A non-refundable deposit is required to secure your appointment.

  • The card used to book the appointment will be saved on file securely.

Cancellation and Rescheduling:

  • A minimum notice of 72-hours is required for any cancellation or rescheduling of appointments to avoid any fees/penalties.

  • One complimentary reschedule is allowed up to 72-hours before the appointment. For any other rescheduling requests made prior to 72-hours of the appointment, a $75 rescheduling fee will be applied.

    Cancellation Charges:

  • If your appointment is canceled or rescheduled within 72 hours of the scheduled appointment, your deposit will be forfeited.

  • In case of a 24 hour or same-day cancellation, a no-show, or if you arrive more than 15 minutes late to your scheduled appointment, 50% of the remaining service price will be charged. In such cases, the deposit will also be forfeited.

  • If a deposit was not collected at the time of booking, the card saved on file will be charged according to the cancellation policy.

  • Your card will only be charged if you fail to comply with the cancellation or rescheduling policy.

  • A new deposit will be required to request a new appointment after forfeiture of a previous deposit.

We appreciate your understanding of these policies, which allow us to maintain our commitment to providing the best possible service and results. These policies are designed to ensure fairness to all our valued clients and to optimize our appointment availability. By scheduling an appointment with us, you acknowledge and agree to these policies.

Additional Information:

  • Please note that follow-up appointments should be scheduled within 6-12 weeks of your initial visit. Any rescheduling beyond the 12-week will incur an additional charge.

  • The final outcome of permanent makeup is influenced by the pre and post-procedure care of your brows, as each client's skin responds differently to the treatment.

  • Results cannot be guaranteed.

  • Once your service has been completed, refunds are not eligible.

  • We reserve the right to refuse service to any individual.

  • Prices are subject to change.